Privacy Policy for Van Hire Services
Effective Date: 28/11/2024
At Kerbside Hire, we are committed to respecting and protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you use our van hire services or visit our website. We ensure that all data processing is carried out in accordance with the General Data Protection Regulation (GDPR) and other relevant data protection laws in the United Kingdom.
1. Data Controller
Kerbside Hire is the Data Controller for the personal information you provide. This means we are responsible for how your data is collected, used, and protected.
If you have any questions or concerns about how your personal data is handled, you can contact us at:
Kerbside Hire
Westbourne Avenue, Rhyl
01745 356135
[email protected]
2. Information We Collect
We collect personal data when you use our website, make a booking, or interact with our services. The information we may collect includes:
- Personal Identification Information: Name, email address, phone number, home address, date of birth (for age verification).
- Booking Information: Rental dates, vehicle preferences, payment details, and any additional requirements for your van hire.
- Payment Information: Credit/debit card details or other payment method information (processed securely by third-party payment providers).
- Website Usage Data: IP address, browser type, pages visited, and other browsing data collected via cookies and analytics tools.
3. How We Use Your Information
We use the personal information we collect for the following purposes:
- Booking and Order Fulfilment: To process your van hire reservation, confirm your booking, and provide you with relevant information regarding your hire period.
- Payment Processing: To securely process payments for van hire services.
- Customer Support: To respond to any inquiries, concerns, or issues related to your booking or our services.
- Marketing and Communication: To send promotional offers, updates, or newsletters, if you have opted in to receive such communications. You can opt-out at any time.
- Legal Compliance: To meet legal obligations, including anti-fraud measures and tax reporting requirements.
4. Lawful Basis for Processing Personal Data
Under the GDPR, we must have a lawful basis to process your personal data. The lawful bases we rely on are:
- Contractual Necessity: To fulfil our obligations under the van hire contract, such as processing bookings, payments, and providing services.
- Legitimate Interests: For the purpose of marketing our services, improving our website, and responding to customer inquiries.
- Consent: In cases where you opt in to receive marketing communications or newsletters, your consent is obtained prior to processing your data.
5. How We Share Your Information
We do not sell, rent, or lease your personal information to third parties. However, we may share your data in the following situations:
- Service Providers: We share your data with trusted third-party service providers who assist with the operation of our business, such as payment processors, insurance providers, and booking systems. These parties are contractually obligated to protect your data.
- Legal Requirements: We may disclose your information to comply with legal obligations, such as responding to a court order or regulatory request.
- Business Transactions: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred as part of the transaction.
6. Data Security
We take the security of your personal information seriously. We implement appropriate technical and organizational measures to protect your data from unauthorized access, loss, alteration, or disclosure. This includes encryption, secure storage, and access controls.
Despite these measures, please be aware that no data transmission over the internet can be guaranteed to be 100% secure. While we strive to protect your personal data, we cannot ensure its absolute security.
7. Cookies and Tracking Technologies
Our website uses cookies to enhance your browsing experience, analyse site traffic, and serve relevant advertisements. Cookies are small files placed on your device that allow us to recognize you when you return to our site.
You can control cookie settings through your web browser. Please note that disabling cookies may impact the functionality of certain features on our website.
For more detailed information about the cookies we use and how to manage them, please refer to our Cookie Policy.
8. Your Rights Under GDPR
Under the GDPR, you have the following rights regarding your personal data:
- Right to Access: You can request access to the personal data we hold about you.
- Right to Rectification: You can ask us to correct any inaccurate or incomplete data we hold about you.
- Right to Erasure: You can request that we delete your personal data, subject to certain exceptions (e.g., legal or contractual obligations).
- Right to Restriction of Processing: You can request that we limit the processing of your data in certain circumstances.
- Right to Data Portability: You can request that we provide your data in a structured, commonly used format that allows you to transfer it to another service.
- Right to Object: You can object to the processing of your personal data for marketing purposes or where processing is based on legitimate interests.
To exercise any of these rights, please contact us using the contact details provided above. We will respond to your request within 30 days.
9. Retention of Your Data
We will retain your personal data for no longer than is necessary to fulfil the purposes for which it was collected, including any legal, accounting, or reporting obligations. After that, your data will be securely deleted or anonymized.
10. Third-Party Websites
Our website may contain links to third-party websites that are not operated by us. We are not responsible for the privacy practices of these external sites. We recommend that you review the privacy policies of any third-party websites you visit.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or the way we handle personal data. When we update the policy, we will post the revised version on our website with a new effective date.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or how we process your personal data, please contact us at:
Kerbside Hire
Westbourne Avenue, Rhyl
01745 356135
[email protected]